What is Nordstrom?
Nordstrom is the leading fashion specialty retailer in the United States, known for exceptional customer service and premium product curation. With over 350 stores and a growing digital presence, Nordstrom provides brands access to affluent consumers seeking quality products and service.
Nordstrom’s drop-ship and marketplace programs have expanded significantly, enabling brands to sell through Nordstrom’s channels without traditional wholesale inventory requirements. This model shifts fulfillment responsibility to brands while maintaining Nordstrom’s customer experience standards.
The retailer’s reputation creates both opportunity and obligation. Nordstrom customers expect premium service — fast shipping, quality presentation, easy returns. Brands fulfilling Nordstrom orders directly must meet these expectations or risk damaging both the Nordstrom relationship and their own brand equity.
Nordstrom’s vendor compliance program codifies these expectations. Routing guides specify packaging, labeling, shipping, and documentation requirements. EDI standards define electronic document exchange. Compliance monitoring tracks performance against standards.