Frequently Asked Questions
Are your facilities FDA registered and cGMP compliant?
Yes. Jay Group operates FDA-registered, cGMP-compliant facilities with lot-level traceability and FEFO picking, aligned to 21 CFR Part 111 practices for holding dietary supplement products.
Can you handle subscription and auto-ship programs?
Yes. We support subscription fulfillment through Shopify subscription apps including Recharge, Bold, and Skio, with recurring cadence handled as a standing operational commitment.
Do you provide Amazon FBA prep for supplements?
Yes. FNSKU labeling, polybagging, expiration date labeling on units and cases, and lot-level tracking to support Amazon’s recall compliance requirements, all handled in-house.
How do you handle supplement returns?
Returned ingestible product is inspected, documented, and disposed according to your rules and applicable regulation, with return-reason data captured so it can feed product decisions.