Terms of Use

Effective date:  January 1, 2026 

1. Acceptance of These Terms

These Terms of Use (“Terms”) govern your access to and use of the website operated by The Jay Group Inc. (“Jay Group,” “we,” “us,” or “our”), including any content, functionality, services, and communications made available through the website (collectively, the “Site”). By accessing or using the Site, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, do not access or use the Site. 

These Terms govern your use of the Site only. Any commercial services provided by Jay Group are governed by separate written agreements between Jay Group and the relevant customer or client. In the event of a conflict between these Terms and any written services agreement with Jay Group, the written services agreement controls with respect to the subject matter of that agreement. 

2. Eligibility

You may use the Site only if you are at least eighteen (18) years of age and have the legal capacity to enter into a binding agreement. If you are accessing the Site on behalf of an entity, you represent and warrant that you have the authority to bind that entity to these Terms, and references to “you” include that entity. 

You may not use the Site if you are located in, ordinarily resident in, or organized under the laws of any country or region subject to comprehensive sanctions administered by the United States government, or if you are listed on any United States government list of sanctioned, restricted, or denied parties. 

3. License to Use the Site

Subject to your compliance with these Terms, Jay Group grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Site for lawful purposes related to learning about, evaluating, or engaging Jay Group’s services. All rights not expressly granted in these Terms are reserved by Jay Group. 

4. Acceptable Use Policy

You agree not to use the Site, and not to permit others to use the Site, in any manner that: 

• Violates any applicable law, regulation, or order 

• Infringes or misappropriates the intellectual property, privacy, publicity, or other rights of Jay Group or any third party 

• Is fraudulent, deceptive, defamatory, obscene, abusive, harassing, threatening, hateful, or invasive of another’s privacy 

• Distributes viruses, malware, ransomware, or other harmful code 

• Interferes with, disrupts, overloads, or impairs the operation, integrity, or security of the Site or any associated systems 

• Attempts to gain unauthorized access to any portion of the Site, related systems, or other users’ accounts or information 

• Uses any automated means (including bots, scrapers, crawlers, or similar tools) to access, monitor, copy, or extract content from the Site, except for publicly available search-engine crawlers operating in compliance with our robots.txt 

• Frames, mirrors, or reverse-engineers any portion of the Site 

• Uses the Site or any content from the Site to train, test, fine-tune, or otherwise develop machine-learning or artificial-intelligence models, except with our express prior written consent 

• Removes or alters any copyright, trademark, or other proprietary notices 

• Misrepresents your identity or affiliation with any person or entity 

• Sends unsolicited commercial communications through or in connection with the Site 

• Collects or harvests personal information about other users 

• Uses the Site for any commercial purpose not expressly authorized by Jay Group in writing 

Jay Group reserves the right, in its sole discretion and without prior notice, to investigate any suspected violation of these Terms, to remove or restrict access to any content or any user, to suspend or terminate any user’s access to the Site, and to take any other action it deems appropriate. Jay Group also reserves the right to report any suspected unlawful activity to law enforcement. 

5. User-Generated Content

The Site may permit you to submit content, including text, images, reviews, comments, ratings, or other materials (“User Content”). The following terms apply to User Content. 

Your responsibility. You are solely responsible for any User Content you submit and for any consequences of submitting it. You represent and warrant that you have all rights necessary to submit the User Content; that the User Content does not infringe or misappropriate the rights of any third party; that the User Content does not violate any applicable law; and that the User Content complies with these Terms, including the Acceptable Use Policy. 

License to Jay Group. By submitting User Content, you grant to Jay Group a worldwide, non-exclusive, royalty-free, fully paid, transferable, sublicensable, perpetual, and irrevocable license to use, reproduce, modify, adapt, publish, translate, distribute, publicly perform and display, create derivative works of, and otherwise exploit the User Content in any form, media, or technology, for any purpose related to Jay Group’s business. You also waive any moral rights or similar rights to the extent permitted by law. 

No obligation to publish or retain. Jay Group has no obligation to publish, monitor, retain, or display any User Content, and may remove, edit, or refuse to publish any User Content at any time, with or without notice, in its sole discretion. 

No endorsement. User Content does not necessarily reflect the views of Jay Group, and Jay Group does not endorse, verify, or assume responsibility for any User Content. 

Section 230. To the maximum extent permitted by law, Jay Group is a “provider of an interactive computer service” within the meaning of Section 230 of the Communications Decency Act (47 U.S.C. § 230) with respect to User Content. Jay Group is not the publisher or speaker of any User Content and is not liable for User Content provided by third parties. Any decision by Jay Group to moderate, restrict, or remove User Content, or to refrain from doing so, is made in good faith and is protected by Section 230(c). 

Indemnification by you. You agree to indemnify, defend, and hold harmless Jay Group and its affiliates, officers, employees, agents, and contractors from any claim, loss, liability, damage, or expense (including reasonable attorneys’ fees) arising out of or related to any User Content you submit, including any claim that the User Content infringes, misappropriates, or violates the rights of any third party. 

6. Intellectual Property

The Site and all content, features, design elements, software, code, text, images, graphics, logos, trademarks, service marks, trade names, and other materials on or made available through the Site (collectively, “Jay Group Materials”) are owned by Jay Group or its licensors and are protected by copyright, trademark, trade dress, and other intellectual property laws. Except for the limited license granted in Section 3, no rights to Jay Group Materials are granted to you, whether by implication, estoppel, or otherwise. 

“Jay Group,” the Jay Group logo, and any related names, logos, product or service names, designs, and slogans are trademarks of Jay Group or its affiliates. You may not use any such marks without our prior written permission. All other names, logos, product and service names, designs, and slogans on the Site are the trademarks of their respective owners. 

7. DMCA / Copyright Policy

Jay Group respects the intellectual property rights of others and expects its users to do the same. In accordance with the Digital Millennium Copyright Act of 1998 (the “DMCA”), Jay Group will respond to claims of copyright infringement committed using the Site that are reported to our Designated Copyright Agent. 

To submit a notice of claimed infringement, please provide a written communication that includes the following information required by 17 U.S.C. § 512(c)(3): (1) a physical or electronic signature of the person authorized to act on behalf of the owner of the allegedly infringed right; (2) identification of the copyrighted work claimed to have been infringed; (3) identification of the material claimed to be infringing and information reasonably sufficient to permit Jay Group to locate the material; (4) information reasonably sufficient to permit Jay Group to contact you, including your name, address, telephone number, and email address; (5) a statement that you have a good-faith belief that use of the material in the manner complained of is not authorized; and (6) a statement, made under penalty of perjury, that the information in the notice is accurate and that you are authorized to act on behalf of the rights owner. 

Designated Copyright Agent: 

• Name: Natalia Golenkova 

• Email: Natalia.Golenkova@jaygroup.com 

• Phone: 717-285-6200 

• Address: Jay Group, 700 Indian Springs Dr., Lancaster, PA 17601, United States 

Information regarding Jay Group’s Designated Copyright Agent, including any registration with the United States Copyright Office under 17 U.S.C. § 512(c)(2), may be confirmed through the United States Copyright Office’s online directory of designated agents. 

Counter-notice. If you believe that material you submitted that was removed was removed by mistake or misidentification, you may submit a counter-notice in accordance with 17 U.S.C. § 512(g). 

Repeat infringers. Jay Group will, in appropriate circumstances and in its sole discretion, terminate the access of any user who is determined to be a repeat infringer. 

8. Third-Party Websites, Content, and Services

The Site may contain links to, or integrations with, third-party websites, content, or services that are not owned or controlled by Jay Group. Jay Group is not responsible for the availability, accuracy, content, products, services, security, or practices of any third-party website, content, or service, and does not endorse them. Your interactions with any third-party website, content, or service are solely between you and that third party. 

9. Logistics and Service Information; Limitation of Service Representations

Jay Group provides logistics, warehousing, fulfillment, and related services to its customers under separate written agreements. Any information on the Site describing such services — including service descriptions, capabilities, rates, transit times, capacity, performance metrics, or other operational details — is general in nature, may not be current, and does not constitute a binding offer, quote, commitment, warranty, or representation. You should not rely on any such information on the Site for any specific shipment, contract, or business decision; rates, transit times, and service availability are subject to change and to the terms of the applicable written services agreement, quotation, bill of lading, or warehouse receipt. 

Actual services, scope, terms, pricing, performance metrics, and liability limits are governed exclusively by the applicable written services agreement (including any master service agreement, statement of work, bill of lading, warehouse receipt, or similar document) between Jay Group and the customer. 

Liability for loss of, damage to, or delay of cargo, goods, or shipments is limited and governed by applicable federal and state law, including (where applicable) the Carmack Amendment, the Carriage of Goods by Sea Act, the Warsaw or Montreal Conventions, applicable warehouse receipt law, and the terms of the relevant bill of lading or written services agreement. Nothing on the Site shall be construed to expand any of those liabilities or to constitute a waiver of any limitation or defense available to Jay Group under law or contract. 

10. Disclaimer of Warranties

The Site and all content, materials, and information made available on or through the Site are provided “as is” and “as available,” without warranty of any kind, whether express, implied, or statutory. To the fullest extent permitted by law, Jay Group, its affiliates, and its licensors disclaim all warranties, including without limitation any implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, completeness, currency, reliability, and quiet enjoyment. 

Without limiting the foregoing, Jay Group does not warrant that the Site will be uninterrupted, error-free, secure, or free from viruses or other harmful components; that any information on the Site is accurate, complete, or current; or that the Site will meet your requirements. Some jurisdictions do not allow the exclusion of certain warranties; in such jurisdictions, some of the foregoing exclusions may not apply to you. 

11. Limitation of Liability

To the fullest extent permitted by law, Jay Group, its affiliates, and its and their respective directors, officers, employees, agents, contractors, and licensors will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for any loss of profits, revenues, business, goodwill, data, or use, arising out of or in connection with these Terms, your use of or inability to use the Site, or any content or materials on the Site, whether based on warranty, contract, tort (including negligence), statute, or any other legal theory, even if Jay Group has been advised of the possibility of such damages. 

To the fullest extent permitted by law, the aggregate liability of Jay Group and its affiliates arising out of or in connection with these Terms or your use of the Site will not exceed one hundred United States dollars (US$100). Some jurisdictions do not allow the limitation of certain damages; in such jurisdictions, some of the foregoing limitations may not apply to you. 

The limitations in this Section 11 do not apply to any liability arising from Jay Group’s gross negligence, willful misconduct, or fraud, or to any other liability that cannot be limited or excluded under applicable law. 

12. Indemnification by You

You agree to indemnify, defend, and hold harmless Jay Group, its affiliates, and its and their respective directors, officers, employees, agents, contractors, and licensors from and against any claim, demand, loss, liability, damage, or expense (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Site; (b) your User Content; (c) your violation of these Terms; (d) your violation of any applicable law or regulation; or (e) your violation of the rights of any third party. 

13. Termination

Jay Group may suspend or terminate your access to the Site, in whole or in part, at any time, with or without notice or cause. Upon termination, your right to access and use the Site will cease immediately. The provisions of these Terms that by their nature should survive termination (including Sections 5–7 and 9–17) will survive. 

14. Governing Law; Jurisdiction; Dispute Resolution

These Terms and any dispute arising out of or related to them or to the Site will be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, without giving effect to its conflict of laws principles. 

Exclusive jurisdiction. Subject to the arbitration provisions below, you and Jay Group agree that any judicial proceeding arising out of or related to these Terms or the Site will be brought exclusively in the state or federal courts located in Lancaster County, Pennsylvania, or in the United States District Court for the Eastern District of Pennsylvania, and you and Jay Group consent to the personal jurisdiction of those courts. 

Informal resolution first; notice and cure. Before initiating any formal proceeding, you agree to provide Jay Group with written notice of the dispute at the contact address below, describing the nature of the claim and the relief sought, and to allow Jay Group at least thirty (30) days to investigate and attempt to cure the matter informally. You agree not to commence any formal proceeding (including arbitration) before that thirty-day period has expired. This notice-and-cure requirement is a condition precedent to the right to bring any formal claim. 

Federal Arbitration Act. The parties agree that the Federal Arbitration Act (9 U.S.C. § 1 et seq.) governs the interpretation, enforcement, and procedures of the arbitration provisions of these Terms. 

Jury trial waiver. To the fullest extent permitted by law, you and Jay Group each knowingly and voluntarily waive the right to a trial by jury in any action, proceeding, or counterclaim arising out of or relating to these Terms or the Site, whether sounding in contract, tort, or otherwise. This waiver applies even if the arbitration provisions of these Terms are found unenforceable for any reason. 

Severability of arbitration provisions. If any portion of the arbitration provisions of this Section 14 is found to be unenforceable, that portion will be severed and the remainder of the arbitration provisions will continue in full force and effect. If the class action waiver is found unenforceable as to a particular claim or remedy, that claim or remedy (and only that claim or remedy) will be severed from arbitration and resolved in court, and the remaining claims will continue in arbitration. 

Binding arbitration. Any dispute, claim, or controversy arising out of or relating to these Terms or the Site that is not resolved informally shall, at the election of either party, be resolved by final and binding arbitration administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules. The arbitration shall be held in Lancaster County, Pennsylvania, or such other location as the parties may agree. The arbitrator’s decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction. Notwithstanding the foregoing, either party may bring an action in a court of competent jurisdiction to seek injunctive or equitable relief to protect intellectual property rights or confidential information. 

Class action waiver. You and Jay Group agree that any dispute will be brought in an individual capacity and not as a plaintiff or class member in any purported class, collective, or representative proceeding. The arbitrator may not consolidate the claims of more than one person and may not otherwise preside over any form of a representative or class proceeding. 

Opt-out of arbitration. You may opt out of the arbitration provisions of this Section 14 by sending written notice to Jay Group at the contact address below within thirty (30) days of first accepting these Terms. The notice must include your name and a clear statement of your intent to opt out. Opting out of arbitration does not affect any other provision of these Terms. 

Time limit. Any claim arising out of or related to these Terms or the Site must be commenced within one (1) year after the claim accrues; otherwise the claim is permanently barred, except to the extent applicable law prohibits such a limit. 

15. Force Majeure

Jay Group will not be liable for any failure or delay in performance arising out of or resulting from causes beyond its reasonable control, including acts of God, natural disasters, severe weather, pandemics or epidemics, war, terrorism, civil unrest, labor disputes, governmental action, transportation disruptions, supply-chain disruptions, cyber-attacks, failures or interruptions of utilities or telecommunications, or any other force majeure event. 

16. Modifications

Jay Group may modify these Terms at any time by posting the revised Terms on the Site and updating the “Effective date” above. Material changes will be effective upon posting unless otherwise noted. Your continued use of the Site after the effective date of any modification constitutes your acceptance of the modified Terms. If you do not agree to the modified Terms, you must stop using the Site. 

17. General Provisions

Entire agreement. These Terms, together with our Privacy Policy and any other agreements expressly incorporated by reference, constitute the entire agreement between you and Jay Group with respect to your use of the Site. 

Severability. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect, and the invalid or unenforceable provision will be reformed to the minimum extent necessary to make it valid and enforceable. 

No waiver. No waiver by Jay Group of any term or condition of these Terms will be deemed a continuing waiver or a waiver of any other term or condition. 

Assignment. You may not assign or transfer these Terms or any of your rights or obligations under them without Jay Group’s prior written consent. Jay Group may assign or transfer these Terms without restriction. 

Notices to you. Jay Group may provide notice to you by posting on the Site, by email if you have provided one, or by any other reasonable means. 

Notices to Jay Group. Notices to Jay Group must be sent to the contact address provided in Section 19 below. 

No agency. Nothing in these Terms creates any agency, partnership, joint venture, employment, or franchise relationship between you and Jay Group. 

No third-party beneficiaries. Except for Jay Group’s affiliates, officers, employees, agents, contractors, and licensors, who are intended third-party beneficiaries of the disclaimers, limitations of liability, and indemnification provisions, these Terms do not create any third-party beneficiary rights. 

No fiduciary duty. Nothing in these Terms, your use of the Site, or any communication with Jay Group creates any fiduciary, advisory, or special relationship between you and Jay Group, or imposes on Jay Group any duty of trust, care, or loyalty beyond the obligations expressly set out in these Terms or in a separate signed written agreement. 

No implied licenses. No license or other right in any of Jay Group’s intellectual property is granted by implication, estoppel, course of dealing, or otherwise, except as expressly stated in these Terms. All rights not expressly granted are reserved by Jay Group. 

Headings. Section headings are for convenience only and do not affect interpretation. 

Export controls and sanctions. You agree to comply with all applicable export control, customs, and sanctions laws and regulations in connection with your use of the Site. 

18. Construction; No Warranty; No Admission

These Terms reflect Jay Group’s intent with respect to use of the Site. Nothing in these Terms should be construed as an admission of liability or non-compliance with any law, regulation, or framework. Jay Group does not represent or warrant that any practice, control, safeguard, or commitment described in these Terms or elsewhere on the Site will be effective in all circumstances or at all times. Statements regarding intended practices, controls, or future actions are aspirational and forward-looking and are not commitments enforceable as contractual obligations except to the extent expressly set forth in these Terms. 

19. Contact

The Jay Group Inc. 700 Indian Springs Dr. Lancaster, PA 17601, United States 

Attention: Natalia Golenkova Email: Natalia.Golenkova@jaygroup.com or google.marketing@jaygroup.com Phone: 717-285-6200 

© 2026 The Jay Group Inc. All rights reserved.