Accessibility Statement

Effective date: January 1, 2026 

Our Commitment to Accessibility 

Jay Group values inclusion and strives to make its website usable by the widest possible audience, including people with disabilities. We approach accessibility as an ongoing journey of improvement rather than a fixed end state. 

Measures to Support Accessibility 

Among the measures Jay Group uses to support accessibility on our website are the deployment of UserWay’s accessibility solution, which provides visitors with tools to adjust visual presentation, navigation, and content delivery according to individual preferences; consideration of accessibility within our website work where reasonably practical; and our willingness to provide alternative means of access on request. 

Conformance Goal 

The Web Content Accessibility Guidelines (WCAG) are an internationally recognized set of recommendations for improving web accessibility. WCAG defines three levels of conformance: Level A, Level AA, and Level AAA. 

Jay Group’s website is designed with the goal of aligning with WCAG 2.1 Level AA, and we follow developments in WCAG 2.2 and subsequent versions. Jay Group does not claim full conformance with any particular level of WCAG at any given time. Accessibility is an ongoing effort and some content may not align with these guidelines at any particular moment. 

Compatibility with Browsers and Assistive Technology 

Jay Group’s website is designed to work with recent major versions of widely used browsers (including Google Chrome, Mozilla Firefox, Apple Safari, and Microsoft Edge) and common assistive technologies (including modern screen readers such as JAWS, NVDA, and VoiceOver). Jay Group does not represent or warrant that the website will be compatible with every possible combination of browser, operating system, device, and assistive technology, including older or unsupported versions. 

Mobile Access 

Jay Group’s website is intended to be usable on common mobile devices and browsers, recognizing the differences in screen size and interaction. As with the desktop experience, accessibility on mobile is an ongoing effort and Jay Group does not represent that every mobile interaction is fully accessible at any given time. 

Documents 

Some content on our website may be made available as PDF or other downloadable documents. Older documents, archived materials, or documents originating from third parties may not be fully accessible. If you need an alternative format of any document, please contact us using the information below and we will make reasonable efforts to provide one. 

User-Generated and Third-Party Content 

Jay Group’s website may include content submitted by users, such as reviews, comments, ratings, or uploaded materials. Jay Group does not control and does not represent or warrant the accessibility of content created, submitted, or uploaded by third parties or visitors. Similarly, content provided through third-party services, integrations, plugins, or embedded providers may not meet the same accessibility considerations as content authored by Jay Group, and we have limited control over such content. 

Assessment Approach 

Jay Group uses a combination of automated assistance (including UserWay’s solution, which identifies certain categories of accessibility considerations and provides user-facing customization tools) and human attention to accessibility. Jay Group acknowledges that automated tools are inherently limited and cannot identify or resolve every accessibility issue. 

Limitations 

Despite our efforts, content on Jay Group’s website may not be fully accessible. Known categories of limitation may include third-party and embedded content; user-generated content; legacy documents and archived materials; and live or time-sensitive content that may not always include captions or transcripts at the time of initial publication. 

Reasonable Accommodations and Alternative Access 

If you encounter content or functionality on Jay Group’s website that is not accessible to you, or if you need information or services in an alternative format, please contact us using the information below. We will make reasonable efforts to provide the information, service, or alternative format you need at no additional cost. 

International Visitors 

Jay Group is headquartered in the United States. To the extent visitors access our website from jurisdictions outside the United States — including jurisdictions where additional or different accessibility frameworks may apply, such as the European Accessibility Act (EAA) or EN 301 549 — Jay Group monitors international accessibility developments but does not represent compliance with any particular non-U.S. framework at any given time. 

Feedback and Contact Information 

We welcome your feedback on the accessibility of Jay Group’s website. Please let us know if you encounter accessibility barriers, have suggestions for improvement, or need assistance: 

• Accessibility Coordinator: Natalia Golenkova 

• Email: Natalia.Golenkova@jaygroup.com or google.marketing@jaygroup.com 

• Phone: 717-285-6200 

• Postal address: Jay Group, 700 Indian Springs Dr., Lancaster, PA 17601, United States 

We will make reasonable efforts to respond to accessibility inquiries. The time required for any response will depend on the nature, complexity, and feasibility of the inquiry. 

Construction; No Warranty; No Admission 

This Accessibility Statement reflects Jay Group’s good-faith intentions and ongoing efforts regarding the accessibility of our website. This Statement is not a contract, a warranty, or a representation of compliance with any specific law, regulation, standard, or guideline at any particular time. Nothing in this Statement should be construed as an admission of liability or non-compliance under the Americans with Disabilities Act, the Rehabilitation Act, the Web Content Accessibility Guidelines, the European Accessibility Act, EN 301 549, or any other legal authority, standard, or framework. 

Accessibility is an iterative process. Jay Group does not represent or warrant that our website is free from accessibility issues at any given time, nor that it conforms to any particular accessibility standard at any given time. Jay Group undertakes to work in good faith to address accessibility issues that are brought to our attention through the channels described above. 

The deployment of any third-party tool or service, including UserWay, does not by itself constitute, guarantee, or substitute for compliance with any specific accessibility law, regulation, standard, or guideline. Any reference in this Statement to a tool, standard, framework, or process is descriptive only and is not a representation of conformance with that standard or framework. 

Statements regarding future plans, processes, or improvements are aspirational and forward-looking. They are not commitments enforceable as contractual obligations. 

Statement Information 

The Jay Group may revise this Statement from time to time as our practices evolve. The most current version of this Statement is the version published on our website.