26/08/26: Know a Brand That Needs Better Fulfillment?
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3PL for 7 Day-a-week Omnichannel Fulfillment: Tech-driven. FDA-registed. ISO-certified.
Jewelry is small, valuable, and unforgiving of a mispick. One wrong item can cost more than a full pallet in most categories. We hold jewelry inventory in secured, access-controlled storage, pick against serialized and lot-level records, and handle the gift packaging, insert cards, and signature-required shipping the category expects.
In the 1990s, Jay Group fulfilled up to 60% of Tiffany & Co.’s Blue Book catalog orders. Secure handling, luxury packaging, handwritten gift notes. That was decades before the industry started calling it customer experience.
That work established the standards we still run jewelry programs on today: high-value inventory treated as high-value inventory, and presentation treated as part of the product rather than an afterthought.
Jewelry inverts the normal fulfillment risk calculation. The units are tiny and the values are large, which means a single mispick can cost more than a full pallet in most categories. Shrinkage that would be a rounding error elsewhere is a material loss here.
Jay Group holds jewelry inventory in access-controlled areas with restricted personnel authorization. ISO 27001 certification governs physical security protocols as well as data security, so who can enter a storage area is documented and audited, not informal.
Picking runs against serialized and lot-level records in Manhattan WMS with barcode verification at every touch. Order accuracy holds at 99.9%.
A jewelry order arriving in a generic brown box undoes the experience the customer paid for. We handle branded boxes and pouches, tissue and ribbon, insert cards and certificates of authenticity, handwritten or personalized gift notes, and gift-wrap options selected at checkout.
For brands running personalized inserts, we integrate with UnDigital to print dynamic content at fulfillment time based on customer data, so the unboxing changes by segment without you holding inventory of pre-printed materials.
High-value shipments need more than a label. We support signature-required delivery, insured shipping, discreet outer packaging that does not advertise contents, and carrier selection that balances speed against handling risk.
Multi-carrier rate shopping across FedEx, UPS, USPS, and regional carriers runs on every order, so security requirements do not automatically mean premium spend.
Jewelry returns carry the same value concentration as outbound. We process returns with documented chain of custody, condition inspection against your standards, and disposition rules you control. For brands offering resizing or repair, we can route inbound units to your designated partner and manage the return leg to the customer.
Shopify, Amazon, and marketplace fulfillment run from the same inventory as your wholesale accounts. For brands selling into Nordstrom, Macy’s, or specialty retail, we handle retail-ready prep and EDI documentation through SPS Commerce.
750,000+ square feet across Pennsylvania, Nevada, and Texas, reaching roughly 90% of US consumers within two days. Facilities are FDA registered, climate controlled, and ISO 27001 certified.
Jay Group has operated continuously since 1965 and is third-generation family-owned. Average employee tenure exceeds five years, which is what makes exacting, brand-specific work possible. The person who learned your packaging standard is still the person executing it next season. Every client works with a dedicated account manager.
Jewelry is held in access-controlled areas with restricted personnel authorization under ISO 27001 physical security protocols, which are audited rather than informal. Picking runs against serialized and lot-level records with barcode verification at every touch.
Yes. Branded boxes and pouches, tissue and ribbon, insert cards, certificates of authenticity, and personalized or handwritten gift notes. We also integrate with UnDigital for dynamic printed inserts personalized at fulfillment time.
Signature-required delivery, insured shipping, and discreet outer packaging that does not identify contents. Multi-carrier rate shopping runs on every order across FedEx, UPS, USPS, and regional carriers.
Yes. In the 1990s Jay Group fulfilled up to 60% of Tiffany & Co.’s Blue Book catalog orders, including secure handling, luxury packaging, and handwritten gift notes.
Fulfillment decisions shouldn’t be based on assumptions. Let’s talk through your challenges & have a straightforward conversation about whether Jay Group is the right fit for your business right now – no pressure, just clarity.
