Frequently Asked Questions
Can you ship products containing lithium batteries?
Yes. We maintain a DG-certified team and ship lithium battery products as Class 9 dangerous goods under full DOT and IATA compliance, including UN-specification packaging and hazmat labeling.
Do you provide lot tracking for hemp-derived ingestibles?
Yes. Lot and batch tracking with FEFO picking runs in Manhattan WMS across FDA-registered, cGMP-compliant facilities, so a batch hold or recall is a database query rather than a warehouse search.
How do you handle carrier and state restrictions?
We work within carrier policies and jurisdictional rules rather than around them, with multi-carrier options and adult signature capability where required. We will tell you plainly what we can and cannot ship.
Is customer data protected?
Yes. Jay Group is ISO 27001 certified, the international standard for information security management, which covers how your customer and order data is protected in addition to how your product is handled.