Is Jay Group an FDA-registered 3PL for pet products?

Yes. Every Jay Group facility is FDA-registered, and we’re also ISO/IEC 27001 certified — so both your product handling and your data meet the standards regulated pet food and supplement brands require, with full lot and expiration control.

Is Jay Group tech-driven?

Yes. We built our own proprietary order management system — real-time visibility, AI-powered forecasting, and deep reporting through a client access portal — and run it on Manhattan Associates WMS, a longtime Leader in the Gartner Magic Quadrant for Warehouse Management Systems. It’s core to how we operate, not a dashboard bolted on afterward.

How does Jay Group handle expiration dates and recalls?

We track lot, batch, and serial numbers to the case level and support FIFO, LIFO, and FEFO. For dated pet stock we pick FEFO so the oldest sellable units ship first, and every unit is traceable to its lot — so in a recall we can isolate affected inventory quickly and prove which orders it shipped in.

Does Jay Group handle pet product returns?

Yes — reverse logistics is a strength. Returns are inspected and dispositioned by lot and expiration date, in-date sellable units go back to stock, and results sync to your systems in real time, so date-sensitive, heavy returns don’t quietly drain your margin.

Can Jay Group support e-commerce, subscription, and wholesale at once?

Yes — that’s what omnichannel means here: DTC e-commerce across Shopify, Amazon, and TikTok Shop, auto-ship subscription programs, and B2B wholesale with full SPS Commerce EDI integration, all from one inventory pool.

What makes Jay Group different from tech-forward 3PLs?

Most brands are told to choose between a tech-forward platform and a hands-on operator. Jay Group is both: a proprietary platform on an enterprise WMS, in warehouses we own and operate ourselves, with a team that stays for years and compliance few 3PLs can match. And because we’re family-owned, you’re a client, not a line in a return.

Who is the best fit for Jay Group?

Jay Group is built for emerging, fast-growing pet brands scaling their fulfillment — generally those shipping at least 5,000 orders a month. We’ll consider brands below that case by case, but 5,000-plus per month is our sweet spot.

3PL Fulfillment for Pet Brands

Jay Group is an omnichannel 3PL: we run direct-to-consumer e-commerce, recurring auto-ship subscriptions, and B2B wholesale from a single controlled pool of inventory, so a pet brand can sell everywhere without splitting its stock. Most pet brands aren’t on one channel — they’re on Shopify, Amazon, and TikTok Shop, running an auto-ship program, and landing their first pet specialty and grocery accounts, all at once — and the moment each pulls from separate inventory, you get oversells, expired food, and stockouts. One operation, one accurate inventory position, allocated to wherever the order came from, keeps a pet brand out of that trap.

And here’s the part worth saying first, because it shapes everything below: we don’t broker your product to a network of warehouses we don’t control. We own and operate our facilities directly. For a category spanning two-ounce bags of freeze-dried treats to thirty-pound bags of kibble — much of it dated, some regulated-adjacent — who actually stands on the floor is not a detail. It’s the whole question.

Advanced Kitting, Bundling & Branded Packaging

Pet brands rarely ship a single item. You ship variety packs, food-plus-treat bundles, new-puppy and new-kitten starter kits, subscription boxes, sample-heavy influencer PR kits, and retail-ready displays — and each of those is an assembly job, not just a pick — a core Jay Group strength.

We run dedicated automation for cartonization alongside a specialty packaging division, so complex multi-SKU builds get assembled accurately and at speed, not by hand and by hope. Auto-ship in particular lives on consistency: the same customer expects the same box, correct, every month, and one wrong flavor is a cancellation. Kitting, bundling, insert and sample management, branded packaging, and premium custom unboxing all happen under one roof and one team — because for a pet brand, the moment a customer opens the box in front of a waiting dog is part of the product.

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3PL for Shopify Fulfillment

Shopify is where most pet brands run their owned store, and it’s where we start. Our integration syncs orders, inventory, and tracking between Shopify and our warehouse in real time, so your storefront always shows accurate available-to-sell and you never oversell a bag you don’t have. Orders drop to the floor automatically, tracking pushes back to the customer without anyone touching it, and the auto-ship and subscribe-and-save apps most pet brands rely on map cleanly into how we pick and ship. As you scale into the thousands of orders a month — and as your average box gets heavier and bulkier — the operation behind the store scales with you, so you never re-plumb your fulfillment because you outgrew it.

3PL for Amazon Fulfillment

FBA, FBM & SFP

Amazon is unforgiving for pet consumables. Expiration dating, prep, poly-bagging, and labeling all have to be exactly right, or shipments get held at the fulfillment center and your listings go dark while your ad spend keeps running. We prep FBA shipments to Amazon’s exact spec — including the expiration-dated and lot-controlled requirements that apply to food and supplements — so inventory checks in clean the first time. For brands that would rather hold stock with us, we run FBM and Seller-Fulfilled Prime, so you keep the Prime badge while controlling your own inventory and sidestepping the storage penalties that hit bulky pet SKUs hardest.

3PL for TikTok Shop Fulfillment

TikTok Shop rewards speed and punishes late fulfillment. One video of a dog losing its mind over your treats can 10x your volume overnight, and the platform’s ship-window SLAs don’t flex because you got lucky — miss them and you get penalized right as you’re going viral. We’re built to absorb that kind of spike and ship inside the window, with the pick-pack capacity and staffing depth to turn a breakout moment into revenue instead of cancellations, refunds, and account strikes.

3PL for Walmart & Target Fulfillment

Selling into the big-box marketplaces and enterprise stacks is its own discipline. Walmart, Target, and NetSuite all connect through our integrations over the API, so orders and inventory move in real time and your team keeps living in the system it already uses. Whether it’s marketplace orders or first-party retail, the data stays accurate underneath instead of forcing your operation into someone else’s portal — and the wholesale side runs through SPS Commerce, covered next.

Wholesale fulfillment & SPS Commerce integration

When a pet brand wins its first real retail account, fulfillment stops being about parcels and becomes about compliance. Retailers run strict routing guides, and one missed label, wrong pallet configuration, or blown ship window becomes a chargeback that quietly eats your margin — and pet food ships in heavy palletized volume where a bad build is costly to redo.

This is where SPS Commerce matters, specifically as a wholesale capability. Jay Group is fully integrated with SPS Commerce for EDI, so your wholesale purchase orders flow in electronically, your advance ship notices and invoices flow back automatically, and every order is built to each retailer’s exact specification. Routing-guide compliance, retail and case labeling, pallet and case configuration, ASN and documentation — the unglamorous work that keeps chargebacks off your invoice — is handled by a team that has run wholesale for decades. For a pet brand moving from DTC into Petco, PetSmart, Chewy, or the grocery and club channels, that discipline is the difference between a profitable wholesale account and one that costs money.

FDA-registered pet product fulfillment

Pet food and pet supplements are regulated, and your 3PL is part of your regulatory footprint whether it behaves like it or not. Pet food sits under FDA oversight, with ingredient and labeling standards that follow AAFCO conventions, so the warehouse holding your product needs to meet the standards regulators already expect of you. Every Jay Group facility is FDA-registered, the credential that matters most here. We’re also ISO/IEC 27001 certified for information security, DEA-registered, and temperature- and humidity-controlled — so your data is protected, controlled ingredients most providers can’t legally touch are handled properly, and the actives in your supplements and the fats in your food are shielded from the heat and humidity that quietly spoil them.

Lot, batch & serial tracking

For a pet brand, traceability is not a feature — it’s insurance against the worst day your company will have. Pet food recalls are common, public, and fast-moving, and the brands that survive them can prove exactly what shipped where. Jay Group tracks lot, batch, and serial numbers down to the case level on Manhattan Associates warehouse management technology. If a raw-material issue, a contamination alert, or a quality hold ever surfaces, we can isolate the affected inventory in hours and prove which orders it did and didn’t ship in — the difference between a documented response and a company-ending scramble. That’s also what lets you answer a retailer’s or a regulator’s traceability question with a record instead of a guess.

Expiration control — FIFO, LIFO, and FEFO

Dated product needs more than tracking; it needs the right rotation enforced at the pick face. Pet food, treats, and supplements carry best-by and expiration dates, and freshness is a claim customers notice. Our WMS supports FIFO, LIFO, and FEFO, and for dated pet stock we pick FEFO — first-expired-first-out — so the units closest to their date always leave first. That single discipline keeps a customer from receiving a bag that expires next month, keeps you from writing off aged inventory, and keeps freshness complaints off your listings. Plenty of platforms will say they “support” expiration data; the real question is whether the system enforces FEFO at the pick face or just stores a date nobody acts on.

Returns management & reverse logistics

Returns are where a lot of pet margin quietly disappears — and where Jay Group is genuinely strong. Date-sensitive, consumable products are expensive to get back and re-handle: a returned bag that arrives opened, damaged, or near its date can’t go back on the shelf, and heavy items cost real money to ship both ways. We run reverse logistics as a real operation. Inbound returns are inspected and dispositioned by lot and expiration date; in-date, sellable, undamaged units go back to stock; anything that can’t be resold is documented and handled cleanly, with the outcome flowing back into your systems in real time. For auto-ship brands especially — where wrong flavors, failed addresses, and pauses generate a steady return stream — a partner that runs returns well protects your margin and your customer relationship.

The pet product Categories We Handle

Not every 3PL is set up for the full range of pet SKUs, and pet is unusually wide — from tiny, high-turn treats to heavy, bulky bags. Jay Group handles dry and wet pet food, treats and chews, dental and functional treats, pet supplements and nutraceuticals, health and wellness products, grooming and hygiene items, toys, collars, leashes, beds, apparel, and the accessories and hard goods that round out a catalog. Small, high-value items get secured storage, heavy and oversized bags get slotting built for their weight and cube, and everything runs under the same compliance and traceability standards — so a brand can add product lines without outgrowing its partner.