Reverse Logistics

Flexible Fulfillment That Keeps You Competitive

Reverse logistics is everything that happens after a product ships back — receiving the return, inspecting and triaging it, and deciding whether it gets restocked, repaired, returned to the vendor, or recycled. Jay Group runs reverse logistics and returns management as a full division, not an afterthought bolted onto outbound fulfillment, so the value trapped in a returned unit gets recovered instead of written off.

Why Reverse Logistics Matters

Returns are a margin problem before they are a logistics problem. In ecommerce, between 25 and 40 percent of purchases come back, versus roughly 5 to 10 percent in brick-and-mortar — and the National Retail Federation put total U.S. merchandise returns at $890 billion in 2024. That flow is not shrinking: returns are forecast to climb from about 8.9 percent of ecommerce revenue in 2025 toward 12.1 percent by 2029, with online orders returned at roughly three times the in-store rate. Every one of those units has already cost you to pick, pack, and ship. Whether it becomes a recovered asset or a total loss comes down to how fast and how accurately it moves back through your operation.

What's Included in Jay Group's Reverse Logistics

Product Returns Management for returns originating from consumers, retailers, or distributors
Warranty Program Management, covering both in-warranty and out-of-warranty programs
Product Recall Management
Product Audit, Test, Triage, and Return-to-Vendor (RTV) Management
Configuration, Software Restoration, and Advanced Product Replacement
Product refurbishment, repair, and re-manufacturing
Re-packaging and Restocking & Inventory Management
Green Logistics Programs for units that can’t be resold
Serial number and lot code tracking across every returned unit

Services stand alone or combine, and Jay Group builds the process around your SKUs, warranty terms, and recovery goals rather than a single fixed template.

What Sets Jay Group's Reverse Logistics Apart

A returns operation built around disposition, not just receiving

Anyone can accept a box back. Jay Group runs the decisions that follow: Product Audit, Test, Triage, and Return-to-Vendor (RTV) Management to sort what’s sellable from what isn’t, plus refurbishment, repair, and re-manufacturing to bring units back to a resalable state. That triage discipline is what turns a return from a write-off into recovered inventory.

99.9% accuracy carried into the return, where value gets lost

Jay Group runs at a 99.9 percent inventory and order-accuracy rate, and that precision applies on the way back in. A returned unit graded and restocked correctly re-enters your sellable pool at the right count and condition; a mis-scanned one becomes phantom inventory and a second problem. Restocking and Inventory Management keeps the returned stock reconciled against the same pool your outbound orders draw from.

Capacity that flexes with your returns peaks

Returns are seasonal — the post-holiday spike is the obvious one — and staffing a returns line for the peak all year is waste. Because Jay Group owns and operates its facilities rather than brokering the work, reverse logistics scales with the seasonality of your business instead of forcing your peak into someone else’s fixed capacity.

The Technology Behind Reverse Logistics

Jay Group runs returns on the same platform as outbound: Manhattan Associates WMS — a longtime Leader in the Gartner Magic Quadrant for Warehouse Management Systems — paired with a proprietary Order Management System and a real-time Client Access Portal you log into for inventory, orders, and returned-unit status. Serial number and lot code tracking follow each item through inspection and disposition, and returns apps such as Shopify’s Return Magic connect into the flow alongside 50-plus native integrations. Because returned stock reconciles against one inventory pool, a restocked unit is immediately sellable again rather than stranded in a separate returns silo.

Manhattan WMS (Enterprise Execution)

Jay Group operates on Manhattan Associates WMS, an enterprise warehouse management platform used by global supply chains. It supports high-volume operations and dependable execution.

3PL Software & Fulfillment Technology

Jay Group operates on Manhattan Associates WMS, an enterprise warehouse management platform used by global supply chains. It supports high-volume operations and dependable execution.

Order Management System

Jay Group operates on Manhattan Associates WMS, an enterprise warehouse management platform used by global supply chains. It supports high-volume operations and dependable execution.

Advanced Inventory Control & Reporting

Jay Group operates on Manhattan Associates WMS, an enterprise warehouse management platform used by global supply chains. It supports high-volume operations and dependable execution.

Facilities we own & operate across the East, West & Central U.S.

We are not an asset-light platform brokering your inventory to a network we don’t control. We own and run four facilities — Lancaster and Mountville, Pennsylvania in the East; Reno, Nevada in the West; and Houston, Texas in the Central/Gulf region — more than 750,000 square feet reaching over 90% of the U.S. within two days. For a wholesale program that means product positioned close to your retail buyers and their distribution centers, on floors we actually staff.

Lancaster, PA (HQ)

700 Indian Springs Dr, Lancaster, PA 17601

250K sq ft · 7-day fulfillment · ISO/IEC 27001

Mountville, PA

3750 Hempland Rd, Mountville, PA 17554

140K sq ft · FDA-registered · ISO/IEC 27001

Houston, TX

7677 Pinemont Dr, Houston, TX

250K sq ft · 7-day fulfillment · South & Central U.S.

Reno, NV

1381 Capital Blvd #200, Reno, NV 89502

130 K sq ft · FDA-registered · ISO/IEC 27001

Scale Your 3PL Fulfillment without Compromise

Meet with Scott Chamberlain - Senior Director Sales & Marketing at Jay Group

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Why Jay Group for Reverse Logistics

Seven-day-a-week operations keep returns moving instead of piling up behind a Monday backlog. Every Jay Group facility is FDA-registered and cGMP compliant, ISO 27001 certified, and DEA-registered, so regulated and lot-controlled products can be received, inspected, and dispositioned under the same controls as your outbound stock — which matters when a return has to be quarantined or a recall executed cleanly. And because Jay Group is third-generation, family-owned and woman-led since 1965, you answer to clients, not outside investors: when recovering value on your returns and cutting a corner would conflict, there is no conflict here.

Industries We Serve with Reverse Logistics

Jay Group manages returns for supplement and nutraceutical brands, health and beauty, personal care, food and beverage, pet, kids and baby, medical devices, and electronics and other regulated and lifestyle categories — serving B2B and B2C ecommerce retailers, marketers, manufacturers, and omnichannel businesses from the same FDA-registered, lot-controlled operation that runs their outbound fulfillment.

Supplement fulfillment

Beauty

Personal Care

Feminine Hygiene

Reverse Logistics FAQ

What is reverse logistics?

Reverse logistics is the process of moving goods back from the customer — receiving returns, then inspecting, testing, and triaging each unit to decide whether it is restocked, repaired, returned to the vendor, or recycled. Returns management is the customer-facing and inventory side of that same process.

What does Jay Group do with a returned product?

It depends on the unit’s condition. Jay Group audits, tests, and triages returns, then restocks sellable items, refurbishes or repairs recoverable ones, handles return-to-vendor and warranty cases, and routes what can’t be resold through Green Logistics Programs.

Can Jay Group manage warranty and recall returns?

Yes. Jay Group runs Warranty Program Management for both in-warranty and out-of-warranty programs, along with dedicated Product Recall Management, with serial and lot code tracking on returned units.

Does reverse logistics connect to my returns app and store?

Yes — returns apps such as Shopify’s Return Magic connect into Jay Group’s returns flow, alongside the Manhattan WMS, proprietary OMS, and 50-plus native integrations that run outbound fulfillment.

Contact Us

Fulfillment decisions shouldn’t be based on assumptions. Let’s talk through your challenges & have a straightforward conversation about whether Jay Group is the right fit for your business right now – no pressure, just clarity.